IMHO The propensity to outsource/remote is related to the closeness to the customer interaction required by the output not the complexity of task. Your 100% right - content cannot be written offshore - Accounting, order entry and coding tasks are done well offshore - however copy writing onboarding, customer support and training aren't as it involves a market interaction - which requires cultural nuance.
I hope a liberal arts degree doesn't become obsolete and seen only for its value to "get a job". :( What a boring robotic civilisation we might become!
Nice post, hope it ages well!
Thanks, Fran! I suspect some predictions will age like a fine wine, others not so much.
IMHO The propensity to outsource/remote is related to the closeness to the customer interaction required by the output not the complexity of task. Your 100% right - content cannot be written offshore - Accounting, order entry and coding tasks are done well offshore - however copy writing onboarding, customer support and training aren't as it involves a market interaction - which requires cultural nuance.
I hope a liberal arts degree doesn't become obsolete and seen only for its value to "get a job". :( What a boring robotic civilisation we might become!
As always, excellent points, Scott!